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Waka WAKA ORBIT
Wakacom S.L. Agentic operations platform Madrid · Paris · Casablanca Confidential

All your operations,
driven by autonomous agentic
AI agents.

Customer service · Sales · Campaigns · IT Ops · Knowledge management — agents that plan, memorise and execute without human supervision.

Channels
Voice · WhatsApp · Telegram · Messenger · Instagram · TikTok · X · LinkedIn · Email · SMS
Orbit Platform v5
15 microservices · 7 MCP agents · 400+ voices · 140+ languages
Sovereignty
Azure FranceCentral · ISO 27001 · Native GDPR
Voice WhatsApp Telegram Messenger Instagram TikTok X LinkedIn Email SMS Web Video Voice WhatsApp Telegram Messenger Instagram TikTok X LinkedIn Email SMS Web Video
01POSITIONING

Not chatbots.
Agentic AI operators — autonomous, end-to-end.

Our business is not the supply of technology: it is the operation of processes that generate revenue. Our agents plan multi-step operations, retain long-term context, call your tools via MCP, cite your documents via RAG — and improve without human intervention.

What we are not

  • — A SaaS provider that sells a licence and leaves
  • — No agent licence to configure
  • — No tool to integrate into your systems
  • — No internal training to deliver
  • — No KPIs to invent on the client side

What we are

  • An agentic operations operator, end-to-end
  • Autonomous agents: plan, memorise, decide, execute
  • Full scope: support, sales, campaigns, IT ops, knowledge
  • Orbit · 15 microservices · 7 MCP agents · 400+ voices · RAG with citations
  • We deliver results — real-time dashboard, HMAC-SHA256 signed reports
02ORBIT LAUNCH · 100% MANAGEMENT

Your entire operation natively —
1 tool, 1 interface.

Orchestration, channels, telephony, reporting, analysis — everything is embedded and deployed in an isolated Azure environment per client / per operation. No assembly of third-party components.

100% NATIVE 1 SINGLE TOOL ISOLATED AZURE TENANT
01

Campaign orchestration

End-to-end management: briefing, scenarios, steps, retries, escalades, compliance — one single conductor.

NATIVE EMBEDDED
02

Unified channels

Voice · SIP · SMS · WhatsApp · Email · Chat · Social media — sequenced and orchestrated from the same brief.

NATIVE EMBEDDED
03

Telephony provisioning

ACS numbers, SIP trunks, cloned AI agents, brand voices, imported contacts — in under 2 minutes.

< 2 MIN
04

Operational reporting

Real-time KPIs, success rate per channel, sentiment, cost/interaction, accounting exports, alerts & SLAs.

REAL-TIME
05

Contact analysis

100% speech & text: intents, motivations, blockers, customer voice — CRM database enriched automatically.

100% ANALYSED
03WAKA SERVICES

14 microservices,
one single platform.

Every block is specialised, scalable, monitored — assembled on demand for every operation.

● CONVERSATION ● CHANNELS & LANGUAGES ● DATA & INTEGRATIONS ● MANAGEMENT ● TRUST & COMPLIANCE
01 BRAIN Agentic orchestration. Chooses the agent, channel, tool, and timing.
02 VOICE Real-time synthesis & ASR. < 500 ms, 400+ premium voices.
03 CREW Specialised agents & rules. Sales, support, collections.
04 COMMS Unified multi-channel bus. One conversation, all channels.
05 ECHO Transcription & summary. Verbatims, key points, actions.
06 LINGO 140+ languages & dialects. Auto-detection, regional accents.
07 ATLAS Brand knowledge & RAG. The agent cites your documents.
08 BRIDGE CRM/ERP/Billing connectors. MCP towards Salesforce, SAP, Stripe.
09 FORGE Fine-tuning & playbooks. A/B testing prompts, annotation.
10 PULSE Live supervision & KPIs. Volumes, success, sentiment, SLA.
11 SENTINEL Compliance, PII, safeguards. Detection, redaction, GDPR audit.
12 VAULT Secrets & data residency. Key Vault per client, EU-based.
13 COMPASS Routing & intent dispatch. Detects intent in 1 turn.
14 MINT Per-action billing & reporting. Invoicing on successful interaction.
04MCP SERVERS · TOOLS & KNOWLEDGE

The agent uses your tools
and your knowledge.

Using the MCP protocol + RAG, every agent plugs into your systems, third-party APIs, and cites your documents — securely, isolated by client.

Internal client tools

CRM, ERP, billing, stock, calendar — the agent reads & acts live.

EX. : Salesforce · HubSpot · SAP · Odoo · Zendesk · Microsoft 365

3rd party APIs

Ready-to-use connectors towards market SaaS services.

EX. : Stripe · Twilio · DocuSign · Calendly · Google Maps · Slack · DHL

Dedicated Waka bases (Azure)

Bespoke tools backed by an isolated DB per client, hosted by us.

EX. : Cosmos DB · Postgres Flex · Blob Storage · Key Vault · Single tenant

RAG · knowledge base

The agent cites your documents: FAQs, procedures, contracts, product sheets.

EX. : PDF · Word · Notion · SharePoint · Confluence · websites · transcripts

DELIVERY BY D+5 BESPOKE TOOLS MULTI-SOURCE RAG AZURE FRANCECENTRAL
05THE REALITY

Traditional call centres
have reached their limit.

Stacking human floors, frozen scripts, erratic quality. The model no longer holds under the pressure of volume, personalisation, and cost.

#01

Impossible scalability

Two advisors, two messages. The same customer experiences two different brands.

#02

Unstable performance

Absence, fatigue, turnover. Quality fluctuates from 40 to 90 % from one day to the next.

#03

Heavy management

Recruitment, training, planning, supervision. HR costs crush the margin before even operating.

#04

Manual personalisation

At scale, we revert to scripts. Personalisation remains a slogan.

Describe the operation in natural language.
Orbit provisions, executes, measures, and continuously re-optimises.

< 2' Provisioning
1 Interface
100% Native
View operations in production