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WAKA ORBIT
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Wakacom · Multi-agent platform

Hire your
AI team.

Not a chatbot. Not a plugin. A team of agents that plans, executes and reports back across your channels and tools — in full autonomy, human validation or copilot mode.

Native multi-channel Multi-tool MCP Performance-based billing
Orbit · Customer Service Agent
LIVE
My order #4821 hasn't arrived, I'm leaving for a trip tomorrow.
tool_call(track_order, id=4821) → delayed
tool_call(reroute, dest=hotel_madrid) → ok
Order traced and rerouted to your hotel in Madrid (delivery tomorrow morning). No action needed from you.
Customer typing…
WhatsApp · EN 3 tools used resolved N1
AI team.

Our agents and multi-agent solutions are capable:
they plan, execute and report back in full autonomy,
human validation or copilot mode.

86%

Tickets resolved at L1

12s

Average response time

24/7

AI team availability

92+

Languages supported

/ Manifesto

Not a chatbot.
Not a plugin.
An operational AI team.

01 / Acts

Calls your APIs, writes in your tools, triggers your workflows.

02 / Plans

Breaks down requests into steps, picks the right tools, retries.

03 / Learns in production

Every business correction becomes a rule. Month-6 agent is no longer day-1 agent.

04 / Reports

Every decision traced, auditable, reversible.

/ Autonomy modes

You choose
the autonomy level.

The same agent can be fully autonomous on refunds < €50, ask for validation above, and switch to copilot at night. You stay in control, line by line.

Mode 01 No intervention

Full autonomy

The agent analyzes, decides, executes. You audit a posteriori.

› request received
› plan(3 steps)
✓ executed
closed · 12s
Mode 02 Human validation

Human validation

The agent proposes, you approve every sensitive action.

› proposal: refund €240
reason: lost order · VIP customer
Approve Edit Reject
Mode 03 Side by side

Copilot mode

The agent assists your team in real time, suggests, drafts.

Agent
"What option should I offer?"
Suggestion
3 matching offers · 1 click to insert

/ Areas of intervention

An AI team for
every department.

Pre-trained agents on your business. Configured in days, connected to your existing tools.

Flagship

Customer service

Levels 1, 2 and 3 automated. The agent takes the call, understands, acts in your tools, escalates if needed.

Voice

Full-duplex

Chat

Web · WhatsApp

Mail

Triage · reply

Marketing

Multi-channel campaigns, content at scale, behavioral segmentation

Sales

Lead qualification, nurture sequences, meeting booking

Prospecting

Multi-channel outbound, CRM-driven targeting, handoff to sales

Technical support

Guided diagnosis, N1/N2 resolution, ticket creation and tracking

HR

New-hire onboarding, 24/7 HR helpdesk, N1 payroll questions

Collections

Risk-profiled reminders, payment-plan negotiation, ERP write-back

Custom

Any other business process

Describe your need to the Orbit agent, it studies feasibility.

/ Connectivity

On all your channels.
Connected to all your tools.

CHANNELS & TOOLS

Native channels · Voice, video, messaging

Phone

Inbound & outbound · DID

SMS

Notifs, OTP, 2-way

Web Chat

Embedded site widget

Web Voice

Browser call · WebRTC

Web Video Avatar

Embodied agent · lip-sync

Integrated carriers → CommPeak Twilio Azure Communication Services

Social networks & messaging

WhatsApp
Messenger
LinkedIn
Telegram
Instagram
X (Twitter)

Professional messaging & collaboration

Slack
Teams
Email
Mail (IMAP/SMTP)

Tools & integrations

CRM & Data

Salesforce, HubSpot, Dynamics 365, Pipedrive, Zoho

ERP & Finance
qb

SAP, Odoo, ERPNext, Sage, QuickBooks

Helpdesk & Support

Zendesk, Freshdesk, Intercom, Help Scout, Jira Service

Knowledge & RAG

Notion, Confluence, SharePoint, Document360, GitBook

API REST & Webhooks MCP Server RAG & Semantic search Custom tools & scripts

/ Pricing model

You pay for
performance.
Not promises.

No inflated subscription, no dormant license. You are billed on the results delivered by the AI team — qualified calls, resolved tickets, converted leads, processed cases.

01

Scoping assisted by the Orbit agent

The agent interviews you, structures your needs and produces a real-time scoping presentation. The file is then forwarded to our teams.

02

Contact & pricing model

Our team validates the scope with you, defines performance metrics and sets the unit price (per resolved ticket, qualified lead, processed case). You see exactly what you'll pay before signing.

03

Production launch & onboarding

Deployment of the AI team into production, transition plan managed by our teams, continuous adjustments based on indicators.

The next ticket you read
will be handled by your AI team.

Talk to the Orbit agent. It scopes your case in 15 minutes, hands you a structured brief, and passes the ball to our teams for delivery.

More than 50 companies already run their customer operations with an Orbit team.